Customer Success Summer Internship

Moody's • Hoboken, NJ

418d

About The Position

The Customer Success Summer Internship at Moody's is designed for students pursuing a degree in relevant fields. The role focuses on assisting the Customer Success team in enhancing client engagement and ensuring effective use of the company's platforms and services. Interns will work on various projects aimed at improving client success metrics and reporting processes, while also gaining valuable insights into the intersection of technology and risk management.

Requirements

• Working towards a BS or MS degree in related fields: Mathematics, Engineering, Physics, Statistics, Economics, Earth or Climate Sciences, Computer Sciences, Data Sciences, Software, IT, Risk Management, Insurance.
• Fluency in spoken and written English.
• Motivated by helping others succeed.
• Enjoy solving analytical and technical problems.
• Comfortable working with data to help gain insights.
• Prioritize impactful outcomes and know when a job is done.
• Communicate effectively verbally, in writing, and in presentations.
• Demonstrate a desire to learn new skills and concepts.
• Interest in the role of science and technology in understanding and managing risks.

Responsibilities

• Assist in rolling out tracking and reporting process for platform adoption - a key client success initiative.
• Establish a streamlined / automated reporting process for refreshing adoption tracking data.
• Build templates for internal announcements on client success stories, including platform adoption complete.
• Help to define and establish templates for marketing of our services, including resources for internal and external reference.
• Analyze customer Net Promoter Score data and summarize themes for use in internal reviews.

Benefits

• Competitive hourly rate of $35 depending on experience and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree