Customer Success Specialist - Minneapolis
About The Position
This is a fast-moving, high-volume role that requires an equal mix of relationship building, strategy, and acting with urgency to fulfill both school and educator needs. You will be on the front lines of our mission, managing and growing a portfolio of US school partnerships while simultaneously supporting a dedicated group of educators to ensure they find the right roles and succeed in them. You’ll have the opportunity to make a tangible difference in the US education system by helping schools save money and educators earn more. We have more than doubled the business in the past year. With that business growth comes incredible career progression opportunities for those hungry and excited to grow. Our leaders and senior roles across the business come directly from our frontline, entry level positions. If you’ve made it this far, either the job title or Zen has caught your eye. Whether you are an experienced professional, a new grad, or an educator looking to get your foot in the door with a fast-growing tech company—this role offers a unique chance to join a high-growth startup on the ground floor.
Requirements
- Mindset & Traits: Coachability: You thrive on feedback, bring low ego, and are eager to learn daily.
- Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying again.
- Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates.
- Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency.
- Empathy: You deeply care about other people’s experience, and go above and beyond to give them a better experience than they’ve ever had before.
- Skills & Experience: A deep passion for the education sector and creating a positive social impact.
Nice To Haves
- Experience in sales, partnerships, account management, recruitment, or education is a plus.
Responsibilities
- Managing and growing US school partnerships: Building deep, meaningful relationships with your school partners
- Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
- Upselling Zen products and services to expand our impact within your school partner portfolio
- Acting as a responsive, central point of contact for all school partnership stakeholders
- Reporting on key trends and feedback to our Product team to help improve our platform
- Managing and supporting US educators: Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
- Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
- Coaching educators and improving their performance in schools
Benefits
- 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
- Health insurance through Blue Cross Blue Shield
- 75% coverage for health
- 75% coverage for vision + dental (Guardian & VSP)
- 50% coverage for health, vision, and dental for dependents
- Quarterly social budget
- Travel opportunities to visit schools + school conferences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
