Customer Success Specialist

Pelco Products Inc•Edmond, OK

4h•$23 - $32•Onsite

About The Position

The Customer Success Specialist will be the first point of contact for customers who have standard questions about products, pricing, services, shipments, returns and complaints. The main responsibilities for this position are all of the below as well as offer routine support to Regional Sales Managers and Sr. Customer Success Specialists.

Requirements

High School Diploma or equivalent
2+ years of customer service experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
Ability to work individually or as part of a team
Must be a good communicator (written and verbal) and able to speak, read, write and understand the English language.
Time Management Skills; must be flexible
Strong computer skills including proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to learn new operating systems and procedures.
Ability to effectively present information and respond to questions from supervisors and co-workers.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Previous experience in manufacturing / production

Responsibilities

Customer advocate: Liaison with customers to represent Pelco Solutions companies in a positive and professional manner. Assist engineering throughout new product development efforts, especially when introducing new products to customers. Provide support to high-level conversations directly with the customer.
Consistent, reliable attendance and punctuality at assigned work location
Provide adept team support: Back-up for any step in the sales order process and assist with processing orders, when needed. Work with Regional Sales Managers (RSM) on any special projects; participate in online and in-person meetings alongside RSM.
Provide customer with organizational context: participate in production updates and contact customers with any product issues or part shortages relating to their order. Provide timely answers to customers such as shipment status, general updates, and order changes.
Develop trusted relationships: Provide customers with timely and professional communications that use the best medium of communication to reach the customer on their terms.
Resource to customers across the organization: Help educate customers on terminology and our processes in order to improve related sales and customer satisfaction. Handle and resolve customer complaints by influencing the organization’s available resources.
Take responsibility for Customer Service improvement initiatives. Constantly discuss improvement with customers to find what they want/need and create solutions to ensure a smooth service experience.