Customer Success Specialist
About The Position
Do you want to accelerate your career within Sales? Do you enjoy the thrill of chasing the next deal? Are you eager to join the global industry leader in video management software? Then we have the ideal job for you! We are looking for our next colleague to drive our successful line of CARE products. Ideally you have a holistic and solution-based sales approach as this is not ordinary transaction-based sales! We would like you to understand the value of stakeholder management and data quality – while being a proactive & result-oriented salesperson! When joining Milestone, you can look forward to being part of a company with an impressive growth history and an embracing and second to none People-First Culture. Join a team with high aspirations. We are looking for a Customer Success Specialist to be part of our Channel Success - CARE team. The Milestone CARE product is a complete suite of operational maintenance and support services for organizations using the Milestone surveillance products. You will get to work with a team of professionals, all eager to work in the commercial space and driven towards achieving their goals. The team fosters a culture of camaraderie, where everyone is encouraged to share ideas, provide constructive feedback, and celebrate each other's achievements. We will make sure you have the best working conditions to succeed while you develop personally and grow your skills. Milestone recognizes the potential of its employees and is committed to their growth and development. As a new hire, you can expect on-the-job training and training courses tailored to your specific role. This training provides you with a solid foundation and equips you with the necessary skills and knowledge to excel in your position. You will learn the basics of client communication, how to close deals, generate revenue and contribute to the team's overall success. This initial learning phase is crucial for building a strong foundation for developing further into commercial roles either in sales or other departments within the organization. This role is hybrid in our beautiful Lake Oswego, Oregon location, open to remote in the US.
Requirements
- Bachelor’s Degree preferred or equivilent work experience.
- Minimum 1-2 years sales experience, and if you have experience with outbound phone calls it is an additional advantage.
- Experience with SalesForce is an advantage.
Nice To Haves
- Previous experience with video analytics and/or VMS, preferred.
Responsibilities
- Proactively manage a pipeline of CARE renewals for an assigned territory/account base including, among others, lead generating activities
- Providing customers timely and accurate solutions regarding Milestone’s CARE products.
- Meeting your revenue targets
- Provide sales support to our Field Sales and Reseller/Distributor Partners. This includes guidance on Milestone’s products, licensing questions, pricing, and assisting customers on a variety of issues.
- Ensure a high level of data quality.
- Track progress and document the results in Salesforce.
- Contacting resellers & up and cross sell our CARE renewals – via outbound phone calls, email, or virtual meetings. You will not be selling directly to end customers.
- Working strategically and proactively with field sales teams, resellers and other internal teams to maximize revenue and ensuring the renewal of our CARE accounts
- Identify training opportunities and hand off escalations to the appropriate sales team
- Ensuring a high level of data quality in our CRM system
- Conduct daily phone calls
Benefits
- Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA or HSA, 401k with 6% Safe Harbor employer match, paid paternal leave, generous PTO (20 days' vacation, 10 days paid sick time, 11 company holidays and 3 floating holidays), fully paid Short Term and Long Term disability policies, and Life Insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
