Customer Success Specialist

ADVANCED MACHINE & ENGINEERING CO • Rockford, IL

11d

About The Position

Customer Success Specialist
Position Responsibilities:
Respond to customer inquiries, via phone or email, in a timely and professional manner.
Process orders, quotes, returns accurately and efficiently.
Collaborate with sales, engineering, and operations team to resolve customer issues.
Maintain customer records and order documentation in CRM/ERP system.
Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness
Responsible for communicating with internal representatives to follow-up on quotations
Responsible for coordinating information between the customer, engineering department, and production department.
Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction.
Responsible for releasing work orders as required to the manufacturing team as required to fulfill customer requirements.

Requirements

• High school diploma or GED
• Job related as specified in Employee Training Record/Summary, for this position. As required to fill skills gap.
• Microsoft Office, Outlook or other email platform
• Mechanical aptitude, strong organizational skills, proficient in written and verbal communication, ability to multitask, prioritize and problem solve effectively
• Strong attention to detail
• Team oriented with customer first mindset

Nice To Haves

• prior b2b customer service experience a plus

Responsibilities

• Respond to customer inquiries, via phone or email, in a timely and professional manner.
• Process orders, quotes, returns accurately and efficiently.
• Collaborate with sales, engineering, and operations team to resolve customer issues.
• Maintain customer records and order documentation in CRM/ERP system.
• Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness
• Responsible for communicating with internal representatives to follow-up on quotations
• Responsible for coordinating information between the customer, engineering department, and production department.
• Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction.
• Responsible for releasing work orders as required to the manufacturing team as required to fulfill customer requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees