Customer Success Specialist

Aston Carter • Austin, TX

5d • $27 - $27 • Remote

About The Position

As an Customer Success Specialist, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements.

Requirements

• 1+ year of experience with high-volume customer assistance
• Experience within customer success or onboarding
• Must have experience with CRM software
• CANDIDATES MUST SIT IN CST TIME ZONE

Responsibilities

• Conduct warm calls to prospective partners who have expressed interest in the program.
• Manage and prioritize leads to ensure timely follow-up and engagement.
• Send application materials and guide applicants through the submission process.
• Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance.
• Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner.
• Request and collect necessary documentation for vetting and onboarding.
• Collaborate with internal teams to ensure applicants meet all requirements and deadlines.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees