Customer Success Specialist

PreVeil Inc

17h • Remote

About The Position

As a Customer Success Specialist, you will be the dedicated champion for our foundational Small and
Mid-Sized customer community. You will own a portfolio of 500+ accounts, serving as their primary
guide and advocate to ensure they successfully adopt and thrive on our platform.
This is a high-impact, entry-level position designed for someone who wants to own a book of business
while acting as a key engine for the wider team. You will handle inbound success requests while helping
the entire Customer Success organization scale through operational excellence. It’s a perfect
"launchpad" role: as you help your customers and your team thrive, your career will scale with you
toward a Customer Success Manager position.

Requirements

• 2 - 4 years work experience with 2+ years of experience in customer success or customer facing role, ideally in a SaaS or High Technology environment.
• Outgoing and friendly with exceptional written and verbal communication skills.
• An organized, detail-oriented, and execution-focused mindset.
• Comfortable in a fast paced, high volume, high growth and goal-oriented environment
• Positive outlook and customer service oriented, great team player
• Comfort managing multiple priorities and accounts simultaneously.
• Bachelor’s Degree and minimum GPA of 3.6 (transcripts required)
• Remote - Eastern or Central Time Zone required

Nice To Haves

• Experience with Salesforce or similar customer success tools is preferred.

Responsibilities

• Own Your Portfolio: Act as the primary point of contact for a dedicated group of 500+ customers, helping them navigate our platform and achieve their goals.
• Support and; Guide: Be the go-to expert for inbound inquiries, providing timely, creative solutions and celebrating customer wins.
• Proactive Success: Monitor engagement signals to identify and reach out to accounts that would benefit from your guidance.
• Strategic Triage: Support the broader CSM team by resolving foundational inquiries, ensuring every customer receives a fast and helpful response.
• Renewal Coordination: Assist in team-wide renewal quote preparation and operational workflows to ensure a seamless experience.
• Growth Operations: Identify and document expansion opportunities within Salesforce to help drive team-wide growth.
• AI-Enabled Efficiency: Leverage internal systems and AI tools to manage customer engagement effectively at scale.
• Special Projects: Support the Director of Customer Success with other project needs as they arise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level