Customer Success Specialist

EarthCam • Upper Saddle River, NJ

8h • $55,000

About The Position

EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts.
The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.

Requirements

• 2+ years in Customer Success, Account Management, or a client-facing role
• Experience managing multiple accounts simultaneously
• Strong phone and written communication skills
• Experience working with SaaS platforms preferred
• Comfortable using CRM systems and ticketing tools

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Manage assigned customer accounts from onboarding through renewal
• Conduct proactive outreach via phone, email, and virtual meetings
• Drive product adoption and ensure customers are using key features
• Monitor account health and escalate churn risks early
• Respond to customer inquiries and coordinate issue resolution
• Work closely with Sales, Technical Support, and Product teams
• Maintain accurate CRM documentation and account records
• Follow established processes and meet team KPIs
• Support renewal and expansion conversations
• Participate in ongoing product and process training

Benefits

• Salary starting at $55,000 annually and performance-based bonuses
• 100% company-paid health insurance (single coverage)
• Dental and Vision insurance
• 401(k) plan with generous company matching
• Paid time off plus paid holidays
• Complimentary breakfasts, lunches, and snacks
• Team events, BBQs, and our annual company Olympics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level