Customer Success Specialist (TX or FL)

Miles Ahead Management LLC•East Lake-Orient Park, FL

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About The Position

Are You?Ready to Change the Industry Together? Miles Ahead Brands (MAB) is a family of like-minded brands committed to raising the standard of service and driving the aggregate transportation industry into the future. MAB is a growth services team dedicated to driving results and enabling growth for all our partner logistics brands across the south and southeast of the United States. A part of the Miles Ahead Brands Family is NewMile. NewMile is a fast-growing organization embracing technology and elevating service to our customers and team members, passionately creating a better experience for all. As a Customer Success Specialist, you’ll support the implementation, adoption, and ongoing success of the tools that power our logistics operations. You’ll work closely with senior team members, product experts, and operations to ensure smooth onboarding, provide hands-on support, and help create great experiences for haulers, customers, and internal teams. From training to troubleshooting, your contributions will make our operations smarter, faster, and more connected.

Requirements

Bachelor’s degree in Business, Supply Chain, Information Systems, or related field OR equivalent work experience.
1–2 years of experience in logistics, technology, customer support, or a related field preferred.
Strong communication skills, detail-oriented, and a service-first mindset.
Comfort with troubleshooting and problem-solving in real time.
Bilingual (English/Spanish)
Desire to learn and grow in a fast-paced, tech-driven environment.

Nice To Haves

Familiarity with Excel, Power BI, or ERP/TMS systems a plus.

Responsibilities

Technology Support & Troubleshooting
Provide first-line support for internal teams, haulers, and customers.
Document and escalate technical issues as needed to senior specialists or engineering.
Assist with testing new features, updates, and system changes.
Training & Documentation
Support the creation and delivery of user-friendly training sessions and materials.
Help maintain guides, FAQs, and knowledge base articles to make onboarding and day-to-day use easier.
Gather user questions and feedback to improve future training.
Onboarding Assistance
Assist in onboarding new fleets, customers, and internal users.
Guide users through system setup and provide introductory training.
Help track onboarding milestones and ensure timely follow-up.
User Experience & Feedback
Engage with users to collect feedback and understand pain points.
Share insights with product and senior solutions team to inform improvements.
Advocate for clear, simple workflows that make tools easy to use.