Customer Success Specialist

Convergent

2d

About The Position

This is a client-facing role at the heart of how we deliver value to our B2B customers. With a small but growing client base, you'll work closely with each account to ensure they get the most out of our platform—driving adoption, solving problems, and building relationships that lead to long-term partnerships.

Requirements

• 1–2 years of experience in customer success, account management, or a client-facing role, ideally in B2B SaaS.
• Strong communicator—clear, empathetic, and professional.
• Comfortable navigating ambiguity and building processes from scratch.
• Problem-solver who takes ownership and follows through.
• Organized and able to manage multiple accounts without dropping the ball.
• Genuine interest in understanding customer needs and making them successful.

Nice To Haves

• Experience with CS tools (Intercom, HubSpot, Notion, etc.).
• Familiarity with AI or tech products.
• Startup experience or comfort in fast-paced environments.

Responsibilities

• Own the post-sale relationship with clients: onboarding, training, and ongoing support.
• Be the primary point of contact for customer questions, issues, and feedback.
• Monitor product usage and proactively identify opportunities to drive adoption and engagement.
• Collaborate with product and engineering to relay customer insights and advocate for client needs.
• Help build and refine customer success processes, playbooks, and documentation as we scale.
• Support renewals and identify expansion opportunities within existing accounts.
• Contribute to building a customer-centric culture across the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed