Customer Success Specialist - Boston

BizzyCar • Boston, MA

2d • Hybrid

About The Position

BizzyCar is looking for a Customer Success Specialist to join our growing Customer Success team in Boston. This is a hybrid role, with three days per week in the office and two days remote, offering a balance of collaboration and flexibility.

This is a hands-on, customer-facing role where you’ll own a book of business and play a critical role in helping customers see value quickly and consistently from our platform. You’ll work in a high-volume environment, partnering closely with customers to onboard them, train them, solve problems, and help them grow. Your work will directly influence customer satisfaction, retention, renewals, and expansion.

Requirements

• Bachelor’s degree or equivalent experience
• 1+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
• Strong communication skills with the ability to lead customer conversations and presentations
• Comfortable working with data and using insights to guide customer discussions
• Highly organized with strong time-management skills
• Curious, adaptable, and eager to learn new products and processes
• Collaborative team player who enjoys working cross-functionally

Nice To Haves

• Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
• Automotive or dealership experience preferred, but not required

Responsibilities

• Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
• Lead customer onboarding and training, including portal setup, configuration, and ongoing education
• Manage a portfolio of customer accounts in a high-volume CSS environment
• Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
• Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
• Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
• Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
• Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
• Help refine and improve Customer Success processes as the team scales

Benefits

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology
• paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees