Customer Success Specialist - St. Louis

BizzyCar•St. Louis, MO

3d•Hybrid

About The Position

BizzyCar is looking for a Customer Success Specialist to join our growing Customer Success team in St. Louis. This is a hybrid role, with three days per week in the office and two days remote, offering a balance of collaboration and flexibility. This is a hands-on, customer-facing role where you’ll own a book of business and play a critical role in helping customers see value quickly and consistently from our platform. You’ll work in a high-volume environment, partnering closely with customers to onboard them, train them, solve problems, and help them grow. Your work will directly influence customer satisfaction, retention, renewals, and expansion.

Requirements

Bachelor’s degree or equivalent experience
1+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
Automotive or dealership experience preferred, but not required
Strong communication skills with the ability to lead customer conversations and presentations
Comfortable working with data and using insights to guide customer discussions
Highly organized with strong time-management skills
Curious, adaptable, and eager to learn new products and processes
Collaborative team player who enjoys working cross-functionally

Nice To Haves

Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
Automotive or dealership experience preferred, but not required

Responsibilities

Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
Lead customer onboarding and training, including portal setup, configuration, and ongoing education
Manage a portfolio of customer accounts in a high-volume CSS environment
Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
Help refine and improve Customer Success processes as the team scales

Benefits

Hybrid schedule that balances in-office collaboration with remote flexibility
Clear ownership of customer relationships and visible impact on retention and growth
Opportunity to grow with a scaling Customer Success team
A product that genuinely helps customers operate better and grow revenue
A team culture built on ownership, learning, and continuous improvement
Competitive salary and benefits package
Opportunities for growth and professional development
Collaborative, innovative work environment with a passionate team
The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology
paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company