Customer Success Specialist
About The Position
As a member of our Customer Service team, you’ll be the first voice our customers hear, the warm welcome that sets the tone for their experience. You’ll: Answer incoming calls with professionalism, empathy, and enthusiasm Schedule appointments and coordinate with our teams Communicate clearly and effectively to ensure each customer feels cared for Work in a fast-paced, team-oriented environment where no two days are the same Why work with our family owned and operated business? 85 years in the business - Voted the Best Plumber & HVAC by the Times Union for over 19 years! Company provides you will all the tools you need to complete the job! Company Paid Life Insurance - $50,000 Company Paid Vacation Time Company Paid Sick Days Company Sponsored Health Insurance Company Sponsored Dental Insurance Company Sponsored Vision Insurance Company Sponsored 401k with 4% Match – Because we care about YOUR future! Annual Picnic & Holiday Party Wellness Events including our annual volleyball tournament, cornhole tournament, family tubing day, and more! Company Paid Training Program's with Certifications Regular Schedule Monday through Friday 8-5pm, extended shift once per week until 10pm! Year-round work - No Layoffs! Red Carpet Service Standards for our Team and Customers! We would like you to join our family atmosphere, we appreciate you so much we pay you an extra day to spend with your family - we call it a "Family First Day" We will not contact your current or previous employer without your permission. Call or Text for an Immediate Interview with Julia at 518-949-1248 Monday through Friday 7:30am to 4:30pm Rotating Saturday 8am to noon
Responsibilities
- Answer incoming calls with professionalism, empathy, and enthusiasm
- Schedule appointments and coordinate with our teams
- Communicate clearly and effectively to ensure each customer feels cared for
- Work in a fast-paced, team-oriented environment
Benefits
- Company Paid Life Insurance - $50,000
- Company Paid Vacation Time
- Company Paid Sick Days
- Company Sponsored Health Insurance
- Company Sponsored Dental Insurance
- Company Sponsored Vision Insurance
- Company Sponsored 401k with 4% Match
- Annual Picnic & Holiday Party
- Wellness Events including our annual volleyball tournament, cornhole tournament, family tubing day, and more!
- Company Paid Training Program's with Certifications
- Year-round work - No Layoffs!
- Family First Day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
