Customer Success Specialist
About The Position
Customer Success Specialist Position Responsibilities: Responsible for receiving and analyzing all aspects of customer purchase orders. Responsible for communicating with customers-verbal and written Responsible for typing and e-mailing customer quotes Responsible for acquiring product knowledge to assist customers with technical questions. Responsible for assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness Responsible for coordinating information between the customer, engineering department, and production department. Authorized to request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction.
Requirements
- High school diploma or GED.
- Excel, Word, Windows
- 4 years’ experience in a related field, if no diploma.
- Mechanical aptitude
- Strong organizational skills
- Proficient in written and verbal communication.
Responsibilities
- Receiving and analyzing all aspects of customer purchase orders.
- Communicating with customers-verbal and written
- Typing and e-mailing customer quotes
- Acquiring product knowledge to assist customers with technical questions.
- Assisting customers with all specs of a customer's order-approval prints, order status, shipment details, and establishing creditworthiness
- Coordinating information between the customer, engineering department, and production department.
- Request changes to the Quality System in order to facilitate improvement or to enhance customer satisfaction.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
