Client Success Specialist

Software Finder • Spokane, WA

32d • Remote

About The Position

Software Finder is looking for a Customer Success Specialist to ensure our customers achieve maximum value from our software from day one. You will guide new customers through onboarding, provide ongoing support, and build strong relationships to drive satisfaction, retention, and growth.

Requirements

• Minimum 4-5 years’ experience in a customer-facing role, preferably in SaaS, focusing on onboarding and customer success.
• Strong understanding of SaaS products and customer success best practices.
• Excellent verbal and written communication skills, able to convey complex information clearly.
• Proactive problem-solving mindset with a customer-centric approach.
• Comfortable using CRM systems, customer success platforms, and other relevant tools.
• Collaborative team player with strong organizational and time-management skills.

Responsibilities

• Guide new customers through a seamless onboarding process, ensuring they are set up for success.
• Conduct product demonstrations and training sessions to help customers utilize our software effectively.
• Create and maintain onboarding materials, including user guides, tutorials, and webinars.
• Serve as the primary point of contact for a portfolio of customers, building strong, long-term relationships.
• Monitor customer usage and engagement, proactively addressing issues and providing support.
• Identify upselling and cross-selling opportunities by understanding customer needs and recommending relevant solutions.
• Respond to customer inquiries promptly and professionally, providing solutions and guidance.
• Collaborate with Sales, Product, and Support teams to resolve challenges and enhance the customer experience.
• Track and manage customer feedback, providing actionable insights to the product team for continuous improvement.
• Monitor customer success metrics, including churn rates and health scores, and develop strategies to retain at-risk accounts.
• Deliver exceptional service to foster customer loyalty and satisfaction.
• Encourage satisfied customers to become advocates through case studies, testimonials, and referrals.

Benefits

• At Software Finder, you’ll work in a dynamic, fast-growing environment where your contributions directly impact our customers’ success and our business growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees