Customer Success Specialist

Badger Meter

About The Position

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. What You Will Contribute: The Customer Success Specialist is responsible for managing existing accounts to cultivate and maintain strong relationships within our BEACON customers, ensuring high levels of customer satisfaction using data to proactively manage events and opportunities within their water systems. This position is required to work closely with our customers alongside Sales, Customer Support, and Product / Software Management and Field Sales Support teams to ensure customers are maximizing their systems. The CSS plays a critical role in fostering customer satisfaction, maintaining service standards and driving continuous improvement initiatives.

Requirements

Associates Degree in Marketing, Business, Communications or a related field preferred
5 + years of experience in in Water Utility AMI desired
Intermediate Proficiency in Excel, PowerPoint and Word required
Strong organizational and presentation skills required
Ability to identify and define problems, extract key information from data and develop workable solutions for the problems identified require
People / Customer Service skills required
Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Nice To Haves

Experience with Project Management preferred

Responsibilities

Responsible for increasing revenue by building customer loyalty and brand recognition
Partners with the Field Sales Support Team to onboard customers to ensure their system foundation is set for future growth
Use industry and internal company knowledge combined with data and analytics to formulate proactive intelligence models for their customers
Utilizes extensive product knowledge and problem solving skills to enhance customer satisfaction and retention
Builds relationships with assigned customers by understanding their analytic and system needs such as pressure, flow, water quality etc. to deliver an overall positive customer experience
Review and address customer issues and concerns while seeking to improve their overall experience and loyalty
Provide insight and relay the voice-of-customer with internal teams, including sales, product/software marketing, technical support, field support and engineering
Promote additional maintenance, training and support programs designed to enhance customer loyalty and experience
Develop and share best practices with customers and Badger Meter personnel to drive quality, effectiveness and efficiency within our processes
Assist and manage assigned customer issue escalation and provide problem solving steps as needed to ensure overall customer satisfaction
Ability to travel up to 75% as needed to support customer requirements

Benefits

Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options