Customer Success Specialist

Busch•Nashua, NH

7d•Onsite

About The Position

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too! Responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to ensure quality and timely delivery of services and products. This position has a strong focus on key account customers, requiring excellent communication, coordination, and prioritization skills.

Requirements

Requirements include knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.
Proficiency in Microsoft Excel (pivot tables, v-lookups, formatting, etc.) is required to effectively support reporting and analysis needs.
Not less than two years’ experience in an administrative capacity in an industrial/office work environment
Experience with Microsoft Office is required, as well as excellent verbal and written communication skills.
Highly self-motivated, detail-oriented person with customer service experience.
Essential functions require the ability to read, write and speak English.
Basic Mathematical skills.
Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
Valid Driver’s License

Nice To Haves

Bachelor’s degree preferred.
Experience in a service-related industry is preferred.
Experience working with key account customers is a strong plus.

Responsibilities

Receive sales orders from customers or sales staff via phone, email, or fax.
Set up, enter, and process sales orders.
Process repair orders for select key accounts and execute contracts, with guidance or supervision.
Quote price/delivery.
Determine and keep records of sales orders, order status, ship date, availability, and back orders.
Successfully meet the departmental KPIs and Quality objectives.
Efficiently process requests for credit and return goods authorizations from customers.
Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
Communication both verbal and written in a positive and supportive manner to both external and internal customers.
Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
Verify special contract pricing is approved and loaded into system accurately.
Act as primary point of contact for designated key accounts, ensuring consistent follow-up, proactive communication, and timely issue resolution.
Utilize advanced Microsoft Excel skills for order tracking, reporting, and analysis.