CUSTOMER Success Representative

Catalis Dental Lab Partners•Savannah, GA

22h

About The Position

The Customer Success Representative ensures that Pan-Am Dental customers receive outstanding day-to-day support and an exceptional experience at every stage – from onboarding to long-term partnership. This role combines customer service, sales support, and relationship management to drive satisfaction, retention and growth. The Customer Success Representative is the voice of the customer inside the lab and plays a key role in maintaining Pan-Am’s reputation for precision, speed, and service excellence

Requirements

2 years of experience in sutomer service or inside sales
Excellent communication, listening and problem-solving skills
Strong organizational and multitasking abilities in fast paced environment
Experience with CRM and case management software
High attention to detail

Nice To Haves

Dental or healthcare experience preferred but not required
Knowledge of Dental lab processed and terminology preferred but not required

Responsibilities

Serve as main contact for assigned accounts
Respond to inquiries regarding case status, pricing, billing and product information
Coordinate with internal teams to resolve issues and ensure timely, accurate case completion
Record and manage interactions in CRM and case management systems (Magic Touch,iCortica, or similar)
Manage cases on hold including proactive follow-ups and clearing cases as appropriate
Make outbound calls to current and prospective dental offices to promote Brand Products and services
Identify cross-sell and upsell opportunities
Support Customer Success manager with campaigns to drive customer adoption and revenue
Provide customer feedback for improved workflow, service standards and product offerings