Customer Success Representative
About The Position
About Seek Now Seek Now is a fast-growing, tech-forward inspection and data-capture company transforming how the Property & Casualty (P&C) insurance industry gathers and uses property information. We combine high-definition data capture, advanced technologies, and a nationwide gig-economy workforce of Seekers to deliver accurate, near real-time property insights for insurance carrier partners. Our mission is to help customers make faster decisions and improve economic outcomes while delivering an exceptional customer experience. We operate with the entrepreneurial energy of a startup and the discipline of a mature mid-market leader — fueled by a self-motivated, collaborative, people-first culture. About the Role The Customer Success Representative supports and grows relationships with our insurance carrier partners by guiding them through onboarding, driving adoption of Seek Now’s services, and enabling long-term program success. This is not a quota-carrying sales role — it’s a proactive, relationship-focused position that ensures customers gain value from Seek Now’s solutions across programs and geographies.
Requirements
- 2+ years in Customer Success, Account Management, Client Services, or similar roles
- Excellent communication and relationship-building skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Comfortable collaborating cross-functionally
Nice To Haves
- Experience in insurance, claims, inspections, or service-based industries
- Familiarity with operational workflows or high-volume environments
- Experience supporting enterprise or strategic accounts
- Experience with CRM or customer management tools
Responsibilities
- Enablement & Adoption Lead onboarding and training for carrier teams, adjusters, and partners
- Help customers adopt Seek Now’s inspection workflows and best practices
- Prepare customers for high-volume periods and CAT event readiness
- Ensure customers understand operational processes and technology capabilities
- Account Support & Growth Monitor customer engagement, usage trends, and program health
- Support the rollout of new services, programs, or geographic expansions
- Identify friction points and escalate risks
- Contribute to materials and insights for Executive Business Reviews
- Cross-Functional Partnership Collaborate with Operations, Field, Product, and Technology teams to ensure customer readiness
- Provide structured customer feedback to influence product and process improvements
- Support Sales and Strategic Accounts on growth initiatives
- Act as a customer advocate across the organization
- Reporting & Process Development Maintain accurate customer data and activity tracking
- Assist with reporting on adoption, engagement, and performance metrics
- Recommend and implement improvements to Customer Success processes
Benefits
- Partner directly with leading insurance carriers
- Work in a high-impact, customer-facing role within a growing organization
- Collaborate across Product, Operations, Field, and Leadership teams
- Join a culture that values initiative, teamwork, and continuous growth
- Build a long-term career within a fast-evolving industry
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
