Customer Success Rep - Patient Services

Hologic • San Diego, CA

2d • $40,000 - $60,600

About The Position

Here at Hologic it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women’s health. We achieve this by fulfilling our promise to bring The Science of Sure to life. Think this role is for you? If you love helping others and thrive in a fast-paced, friendly environment, our Patient Services team at Biotheranostics (part of Hologic) is calling your name! As a Customer Success Representative, you’ll be the go-to person for patients and their families, making sure every interaction is positive and every detail is handled with care. Your work will help support vital cancer diagnostics—no superhero cape required, just a passion for making a difference.

Requirements

• High school diploma required; Bachelor’s degree preferred.
• At least 2 years of experience in healthcare, patient services, or biotech.
• Basic skills in Microsoft Office and data entry.
• Attention to detail and ability to multitask.

Nice To Haves

• Bring your best communication game, a knack for staying organized, and a genuine desire to help others.
• If you can juggle tasks without dropping the ball, keep cool under pressure, and brighten someone’s day—even on a Monday morning—you’ll fit right in.
• Bonus points if you can spot a typo from a mile away and love collaborating with others!

Responsibilities

• Answer patient phone calls and provide clear, helpful information about our services.
• Accurately complete assigned tasks and keep our operations running smoothly.
• Help manage patient cases and make sure documentation is always up to date.
• Verify insurance benefits and assist with financial assistance applications.
• Work with other teams to make sure everyone’s on the same page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees