Customer Success Representative

Quality Enclosures Inc•Albemarle, NC

About The Position

ABOUT US: Quality Enclosures, Inc. manufactures the highest quality shower enclosures and tempered glass with unmatched customer service. Consisting of multiple tempering and manufacturing facilities throughout the eastern United States, Quality Enclosures is a family-owned and operated company devoted to our employees – YOU make us the best at what we do! The Quality Enclosure philosophy is “hire to retire” and we’re excited to have you join our growing family. POSITION SUMMARY: As a key member of the senior management team, the Mid-Atlantic Director of Operations is responsible for the overall operational performance and business results of manufacturing and transportation operations in Albemarle, NC; Marietta, GA; and Murfreesboro, TN. This role provides strategic and hands-on leadership across operations, safety, quality, and transportation to ensure consistent execution of company objectives. Reporting directly to the Chief Operating Officer, the Director of Operations has full accountability for budgets, staffing, payroll, production planning and scheduling, and execution of all manufacturing activities. Success in this role is measured through disciplined focus on SQDC—Safety, Quality, Delivery, and Cost—with an unwavering commitment to employee safety, product excellence, on-time delivery, and sustainable profitability.

Requirements

Minimum 5+ years of progressive leadership experience in a manufacturing environment.
Demonstrated success leading multi-site operations and driving measurable results.
Strong change-management capability with the ability to lead through growth and transformation.
Proven strengths in analytical thinking, decision-making, organization, and attention to detail.
Excellent leadership, coaching, and communication skills.

Nice To Haves

College degree or technical education.
Experience with manufacturing operations, safety programs, and DOT regulations.

Responsibilities

Operational & Strategic Leadership
Provide leadership and oversight for manufacturing operations, quality, safety, and transportation across multiple locations.
Translate organizational strategy into executable operational plans, ensuring alignment with corporate goals.
Establish functional objectives, KPIs, and scorecards to drive accountability and performance.
Advance operational excellence initiatives through data analysis, trend evaluation, and continuous improvement.
Performance Management & Reporting
Document and communicate daily and weekly operational performance using established tools, including operations scorecard, daily operations update reports, POO updates and FG reporting.
Analyze performance metrics and recommend corrective actions to improve efficiency, quality, delivery, and cost control.
Safety & Compliance
Lead all aspects of workplace safety, fostering a culture where safety is a core value and shared responsibility.
Ensure ongoing teammate education, awareness, and compliance with safety policies and procedures.
Manage accident response and investigation processes, including first-call responsibilities, root-cause analysis, and reporting.
Maintain compliance with OSHA, DOT, and other applicable federal, state, and local regulations.
Anticipate emerging regulatory requirements and implement proactive compliance measures and internal controls.
Quality & Continuous Improvement
Establish and execute production, quality, productivity, and safety strategies that support consistent, high-quality output.
Partner with cross-functional teams to drive organizational excellence and continuous improvement initiatives.
Share insights, best practices, and recommendations to support strategic decision-making.
Transportation & Fleet Management
Collaborate closely with the transportation department to effectively manage fleet operations.
Ensure safe, compliant, and cost-effective transportation operations that support on-time delivery commitments.
People Leadership & Development
Build, lead, and develop high-performing teams through coaching, accountability, and performance management.
Promote and model the Quality Enclosures brand, values, and culture across all locations.
Support talent development through training, professional development, and succession planning.