Customer Success US BASED
About The Position
Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment. ROLE This is not a passive support role. As a Customer Success Representative at Property Leads, you are on the front lines of client relationships — responsible for retention, coaching, and saving accounts. You will spend a large portion of your day communicating directly with real estate investors via phone, SMS, email, and community channels. You will help clients: Understand the value of our leads Improve their acquisition processes Stay bought-in during tough moments And ultimately close more deals This role requires someone who can handle constant pressure, frequent complaints, and high emotional intensity — and still show up energized, solutions-focused, and ready to win the next conversation.
Requirements
- 2+ years in customer success, account management, or retention-focused roles
- Strong verbal communication skills (phone confidence is a must)
- Proven ability to handle objections and retain customers
- Experience building relationships with clients over time
- Highly organized and able to manage multiple conversations simultaneously
- Real estate or investor-facing experience is a strong plus
Responsibilities
- Speak with clients daily via phone, text, and email — especially during high-friction situations
- Handle objections, complaints, and frustration with confidence and composure
- Perform “reverse sales” turning unhappy clients into retained, long-term customers
- Coach investors on how to improve their lead handling, follow-up, and conversion
- Build real relationships not just transactions (be someone clients actually like talking to)
- Stay active in Facebook groups and community channels to support and engage clients
- Respond to inquiries within 30 minutes and drive resolution within 24 hours
- Partner with internal teams (sales, refunds, ops) to resolve complex issues
- Maintain accurate records of all client interactions in CRM systems
Benefits
- Comprehensive benefits package (Health, Dental, Vision).
- 401k with a match
- Fast-moving team, low bureaucracy, high ownership
- Flexible remote work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
