Customer Success Representative (57138)
About The Position
Reliable Fire & Security, a division of The Hiller Companies, LLC has an immediate opening for Customer Success Representative. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. Reliable Fire & Security has been protecting lives and property in the Chicagoland area for over 70 years. Our partnership with The Hiller Companies has expanded our scope and our combined mission is strong – working to keep our customers and their facilities safe while delivering exceptional service with integrity and expertise. The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place. Description: Reliable Fire & Security seeks a passionate, technical savvy customer centric individual who possesses a strong drive for service results, disciplined follow through, excellent communication skills with the ability to execute internal sales process, ensuring high retention, providing insights that improve the customer experience through sales, project management, and operation support.
Requirements
- Highly Organized, detail oriented and able to multi-task
- Self-driven and proactive in nature
- Excellent, communication, interpersonal skills
- Familiar with project management principles.
- High computer literacy and ability to learn new software.
- The successful candidate must also possess an innate high-level customer service attitude and initiative.
- Has the ability to work with co-workers as part of a team mindset.
- Must be able to work with others, be flexible and able to work independently.
- Detail oriented, strong work ethic, motivation to achieve high producing standards.
- Proficient with Microsoft Office software products
- Self-Disciplined to work with limited supervision.
Responsibilities
- Provide administrative support to Sales team and Sales & Marketing Management.
- Maintain overall integrity of the data in terms of capturing current business prospects.
- Enter and process quotes and customer inquiries into ERP system.
- Continuously learn our products and services to ensure the ability to provide quotes and pricing to customers.
- Respond to inquiries from potential customers for information about the capabilities of Reliable Fire & Security.
- Track sales opportunities and assign to Sales team.
- Prepare renewal quotes for house accounts for all Reliable Fire & Security services.
- Create reports required for VP of Sales.
- Other tasks and responsibilities may be assigned as required.
Benefits
- Competitive compensation with pay advancement for industry certifications and continuing education.
- Comprehensive benefits package including health, dental, and vision insurance; 401(k); paid time off; and life and disability insurance.
- Company-provided training, tools, and equipment to support your success.
- Career growth potential with a company that values dedication, teamwork, and customer-focused service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
