Customer Success Representative

Seek Now • Louisville, KY

7d

About The Position

The Customer Success Representative supports and grows relationships with our insurance carrier partners by guiding them through onboarding, driving adoption of Seek Now’s services, and enabling long-term program success. This is not a quota-carrying sales role — it’s a proactive, relationship-focused position that ensures customers gain value from Seek Now’s solutions across programs and geographies.

Requirements

• 2+ years in Customer Success, Account Management, Client Services, or similar roles
• Excellent communication and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Comfortable collaborating cross-functionally

Nice To Haves

• Experience in insurance, claims, inspections, or service-based industries
• Familiarity with operational workflows or high-volume environments
• Experience supporting enterprise or strategic accounts
• Experience with CRM or customer management tools

Responsibilities

• Lead onboarding and training for carrier teams, adjusters, and partners
• Help customers adopt Seek Now’s inspection workflows and best practices
• Prepare customers for high-volume periods and CAT event readiness
• Ensure customers understand operational processes and technology capabilities
• Monitor customer engagement, usage trends, and program health
• Support the rollout of new services, programs, or geographic expansions
• Identify friction points and escalate risks
• Contribute to materials and insights for Executive Business Reviews
• Collaborate with Operations, Field, Product, and Technology teams to ensure customer readiness
• Provide structured customer feedback to influence product and process improvements
• Support Sales and Strategic Accounts on growth initiatives
• Act as a customer advocate across the organization
• Maintain accurate customer data and activity tracking
• Assist with reporting on adoption, engagement, and performance metrics
• Recommend and implement improvements to Customer Success processes

Benefits

• Partner directly with leading insurance carriers
• Work in a high-impact, customer-facing role within a growing organization
• Collaborate across Product, Operations, Field, and Leadership teams
• Join a culture that values initiative, teamwork, and continuous growth
• Build a long-term career within a fast-evolving industry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed