Customer Success Representative

E24 SolutionsKansas City, MO
24d

About The Position

JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the worlds fastest growing and most recognizable organizations. We advance our customers business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

Requirements

  • Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Critical thinker with strong analytical, problem solving and prioritization skills
  • Excellent communication skills
  • Flexible

Responsibilities

  • Main point of contact for our customers operational team
  • Direct communication with customer in both written and verbal form
  • Provide feedback / resolve operational issues
  • Order management, tracking and troubleshooting, leveraging OMS (Order Management System)
  • Understand and support the flow of information to customers for accounting, reporting and inventory
  • Ensuring SKUs, POs, Inventory, Kitting Orders etc. set-up, updated as needed
  • Communicate and coordinate with internal team members / departments to support excellent performance for our customers
  • Ensure accurate and timely monthly billing invoices
  • Understand customer contracts
  • Contribute to profitability of business with customer
  • Maintain accurate records of customer interactions
  • Facilitating the understanding and executing of customer operational requirements with internal team
  • Create reports, evaluate information, track costs as required supporting the customer account
  • Interface with third-party vendors, learning additional software processes
  • Coordinate activities in the contact center including; updating promotions, forecasting volume, improvement of service levels by assisting in the training of call center agents
  • Manage tasks for both internal and external projects
  • Gather and share customer feedback
  • Identify opportunities to continuously improve
  • Be a goodwill ambassador for the company by courteous treatment of all customers
  • Provide exceptional service to all internal and external customers
  • Assumes additional related responsibilities as required

Benefits

  • Work in an environment where safety is our first priority
  • The opportunity to build a career with a growing company
  • Medical, dental, and vision coverage for you and your family
  • Life and disability insurance
  • Wellness programs to support your familys well-being
  • Company team wear allowance
  • 401k with company match
  • Company sponsored social events
  • Community volunteering
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