Amerex - Customer Success Representative

Amerex•Trussville, AL

1d•Onsite

About The Position

Overview The Customer Success Representative will deliver an outstanding customer experience through professional communication and timely response, meeting customer needs and handling requests or issues, and facilitating an accurate and complete order fulfillment process.

Requirements

High school diploma or equivalent required.
3 or more years' experience in customer service.
Excellent communication skills and the ability to properly set and meet customer expectations.
Excellent analytical, problem-solving, and organizational skills.
Exceptional written and oral grammatical skills, sentence structure, spelling, and punctuation.
Technology proficient in the Microsoft Office Suite (Excel and Word), Outlook, Teams, Web portals and applications, and enterprise software (Microsoft AX, D365, SAP, or similar).
Multi-tasking skills with an ability to meet deadlines.
Ability to maintain a calm demeanor when dealing with challenging issues and individuals.

Nice To Haves

Associate's or bachelor's degree preferred.

Responsibilities

Communicate with customers by phone, email, and web portals via both in-bound and out-bound calls.
Direct entry of sales orders, order acknowledgements, and credit memos/return authorizations.
Generate customer sales and order queries and act based on analysis.
Solve or follow through on all customer-related problems and issues, both technical and account related.
Ensure that information regarding customer requests and/or complaints is provided accurately and timely.
Communicate with all levels within the Company, particularly Sales and Shipping, to provide outstanding service to customers.
Comply with customer service policies, work instructions, and procedures.