Customer Success Representative

Porter Logistics • Atlanta, GA

13d • Onsite

About The Position

Porter Logistics is a fast-growing 3PL delivering best-in-class warehousing, fulfillment, and transportation solutions for some of the world’s most recognized brands. Founded in Atlanta eight years ago with just two employees in a 10,000 sq. ft. building, we now operate three facilities totaling more than 750,000 sq. ft. and employ a team of 60+ logistics professionals. Our growth is driven by operational excellence, a client-first mindset, and a culture built on teamwork, ownership, integrity, and consistency. We move quickly, support each other, and give high performers the opportunity to grow. If you thrive in a fast-paced environment where no two days look the same, this is the place for you. The Role As a Customer Success Representative (CSR), you are the front line of communication for our clients and the heartbeat of day-to-day warehouse operations. You’ll oversee the full lifecycle of customer orders—entering them into our WMS, preparing documentation for the warehouse team, ensuring accurate billing, and proactively resolving issues before they impact the client. This role is perfect for someone who is organized, detail-obsessed, and energized by solving problems in a high-volume, fast-moving environment. This is a full-time onsite role at our Atlanta headquarters and requires daily collaboration with both clients and warehouse leadership.

Requirements

• Strong communication skills (verbal and written)
• Ability to manage multiple priorities in a fast-paced environment
• Excellent attention to detail—nothing gets past you
• Experience in a customer service, administrative, or operational support role
• Proficiency with Microsoft Office (especially Excel)

Nice To Haves

• Experience working within a WMS
• Background in logistics, warehousing, supply chain, transportation, or fulfillment
• Comfort working onsite in a warehouse-adjacent office environment

Responsibilities

• Enter daily inbound and outbound orders into our WMS accurately and on time
• Generate pick lists, order packets, and shipping documentation for warehouse teams
• Review completed orders, verify accuracy, and close them in the system
• Prepare billing for clients and ensure documentation is complete
• Serve as the primary point of contact for assigned accounts
• Respond to client inquiries and provide updates on shipments, inventory, and service issues
• Investigate and resolve order discrepancies, overages/shortages, and damaged freight
• Escalate operational challenges proactively to ensure client satisfaction
• Partner closely with warehouse supervisors and leads to maintain execution accuracy
• Troubleshoot WMS issues and support continuous improvement initiatives
• Help maintain accurate inventory records through strong documentation and communication

Benefits

• A team-oriented culture where your work directly impacts client success
• Opportunities to grow into senior CSR, account-focused, or operations-focused roles
• Fast-paced environment with daily problem-solving and cross-functional collaboration
• A company that values transparency, accountability, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed