Customer Success Representative/ Client Facing

Sibanye-Stillwater Reldan•Fairless Hills, PA

2d•Onsite

About The Position

Are you energized by working with people, solving problems, and keeping things moving? Do you enjoy being client facing and owning the day to day experience from start to finish? If you like fast paced environments where no two days are exactly the same, this role could be a great fit. We are seeking a Customer Success Representative to serve as one of the first and most important points of contact for our clients. This is a fully onsite, client facing role where you will manage the full customer journey from delivery and settlement to payment and follow up. You will be trusted with real responsibility, supported by a collaborative team, and given room to grow as you build your skills and career. Work Schedule and Environment This is an onsite, client facing position with standard hours of 8:00 AM to 4:30 PM. Our environment is fast paced, collaborative, and service driven, with a strong focus on accuracy, accountability, and continuous improvement. What You’ll Do As a Customer Success Representative, you will play a key role in delivering a smooth and positive client experience while partnering closely with internal teams.

Requirements

Bachelor’s degree in business or a related field preferred but not required
Two to five years of related experience in customer service, sales, or service-focused roles
Strong mathematical skills with high attention to detail
Excellent written and verbal communication skills
Comfortable using Microsoft Word, Excel, and Outlook
Ability to multitask, prioritize, and meet deadlines in a fast paced environment
Self-motivated with strong organizational and time management skills
Analytical, curious, and solution-oriented
Positive attitude and team first mindset

Responsibilities

Build and maintain professional working relationships with clients, managing daily account activity including trading, scheduling, purchasing, pricing, balance management, and collections
Conduct metal trades through the bank’s portal, including initiating metal transfers, sales, and limit orders
Prepare outgoing shipments using UPS or FedEx
Enter and maintain accurate transaction data and client communications in the ERP system and CRM
Apply basic accounting principles with strong mathematical and analytical thinking
Prepare, organize, and review scheduled transactions, including analyzing settlements against historical and market trends
Audit daily account activity to ensure balance accuracy, deadlines are met, and follow through is completed
Manage shared inboxes and spreadsheets
Communicate clearly and confidently with internal departments and external partners
Support the Front Desk Coordinator as backup coverage when needed
Maintain compliance with company policies, procedures, and regulatory requirements
Ask questions, collaborate across teams, and contribute to continuous improvement
Perform additional duties as assigned