Customer Success Representative

Quality Enclosures Inc • Central Islip, NY

3d

About The Position

Quality Enclosures, Inc. is seeking a motivated Customer Service Representative to join our growing team. In this role, you will be the bridge between customers and our production team, helping answer questions, enter orders, and ensure customers receive the right products on time. This is an excellent opportunity for someone who enjoys problem-solving, communication, and learning. We provide full training to learn new processes, tools, and product knowledge in a supportive environment.

Requirements

• 1–3 years of customer service or administrative support experience (preferred)
• Strong verbal and written communication abilities
• High attention to detail and data accuracy
• Ability to manage multiple tasks and customer requests
• Professional, patient, and solutions-oriented mindset
• Comfortable learning computer-based systems and tools
• High School Diploma or GEDrequired

Nice To Haves

• Manufacturing,logistics, or glass/shower enclosure industry experience
• B2B customer service experience

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing system
• Provideaccurateproduct, pricing, and order information
• Enter and update customer orders and requests
• Follow up on open items and ensuretimelyresolution
• Track open orders, backorders, and replacements
• Escalate customer concerns or delays when necessary
• Coordinate with Production, Logistics, Engineering, and Sales teams
• Maintain organized records of customer interactions and orders
• Contribute to improving processes and customer experience
• Answer incoming company calls andassistat front desk as needed

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees