Customer Success Representative - Bilingual

IHC Specialty Benefits•Fairlawn, OH

10h•Hybrid

About The Position

This position is the first point of contact with our insurance broker and direct to consumer customers. You are the first impression of our business and the start of a positive customer experience that will boost a customer's confidence in our service and product offerings. This position covers a multitude of duties and is very fast paced at times. This position must work in the Akron office 3 days per week. This is a bilingual in Spanish role.

Requirements

High school diploma or GED
One-year recent experience as a CSR in a fast-paced inbound call center environment (preferred)
Must be customer service oriented
Proficient with computers
Be an independent problem solver
Fluent in Spanish for spoken and written word
Have excellent organization skills
Be able to multitask
Adapt quickly to new responsibilities
Hybrid schedule

Nice To Haves

One-year recent experience as a CSR in a fast-paced inbound call center environment (preferred)

Responsibilities

Providing remote application and customer support to end-users of the cloud-based proprietary software.
Assisting users with error messages and notifying development of issues when necessary.
Instructing users on the proper use of the software via telephone, screenshare, and email.
Independently trouble shoot software to identify bugs and errors.
Following up with development and users to ensure each case is closed in a timely manner.
Meet department attendance requirements, including being prompt and available during scheduled shift.
Ability to meet multiple deadlines in a fast-paced environment.
Perform similar job-related duties and projects as assigned.
Support parent company’s sales staff when questions or issues arise.
Learn and maintain familiarity with CMS compliance and protocol.