Customer Success Project Manager (NetSuite)

RF-SMART • Highlands Ranch, CO

11d

About The Position

Customer Success Project Manager (NetSuite)
We exist to transform our customers and change lives.
Are you a dynamic professional with a passion for driving projects to success? Join RF-SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration.

Requirements

• Proven Success: 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations.
• Technical Skills: Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially NetSuite, is a plus.
• Excellent Communication: Strong written and verbal communication skills, with the ability to deliver impactful presentations.
• Negotiation Skills: Experience managing executive relationships and closing large deals including managed service agreements.
• Willingness to Travel: Ready to travel up to 20% to connect with clients and facilitate project delivery.
• A Bachelor’s degree in a related field or equivalent work experience.

Nice To Haves

• Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired.
• Some technical or application functional NetSuite experience is a plus.

Responsibilities

• Manage Projects: Oversee resources, timelines, scope, and customer expectations to ensure successful project completion.
• Client Interaction: Establish yourself as the main point of contact for clients, managing communication and escalations.
• Strategic Planning: Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.
• Cross-Functional Collaboration: Work with internal teams to manage project deliverables and ensure seamless service.
• Post-Implementation Support: Participate in post-Go-Live activities for key accounts to ensure ongoing success.

Benefits

• Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a NetSuite Customer Success Project Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level