Customer Success Project Manager (NetSuite)

Rf-Smart • Jacksonville, CO

11d

About The Position

Customer Success Project Manager (NetSuite) We exist to transform our customers and change lives. Are you a dynamic professional with a passion for driving projects to success? Join RF-SMART as a Project Manager and lead our innovative projects to new heights. This role offers the perfect blend of strategic planning, client interaction, and team collaboration. What You’ll Do: Manage Projects : Oversee resources, timelines, scope, and customer expectations to ensure successful project completion. Client Interaction : Establish yourself as the main point of contact for clients, managing communication and escalations. Strategic Planning : Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements. Cross-Functional Collaboration : Work with internal teams to manage project deliverables and ensure seamless service. Post-Implementation Support : Participate in post-Go-Live activities for key accounts to ensure ongoing success. What You Bring: Proven Success : 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations. Technical Skills : Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet. Functional experience with ERP systems, especially NetSuite, is a plus. Excellent Communication : Strong written and verbal communication skills, with the ability to deliver impactful presentations. Negotiation Skills : Experience managing executive relationships and closing large deals including managed service agreements. Willingness to Travel : Ready to travel up to 20% to connect with clients and facilitate project delivery. A Bachelor’s degree in a related field or equivalent work experience. Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired. Some technical or application functional NetSuite experience is a plus. Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As a NetSuite Customer Success Project Manager, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees. Employer does not sponsor applicants for employment visa status (e.g., H-1B visa status). General Information: The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. A Word From Our CEO - Watch Now

Requirements

• 2-5 years of project management and/or consulting experience, preferably with NetSuite ERP implementations.
• Proficiency in Word, Excel, PowerPoint, Microsoft Project, and Smartsheet.
• Strong written and verbal communication skills, with the ability to deliver impactful presentations.
• Experience managing executive relationships and closing large deals including managed service agreements.
• Ready to travel up to 20% to connect with clients and facilitate project delivery.
• A Bachelor’s degree in a related field or equivalent work experience.

Nice To Haves

• Functional experience with ERP systems, especially NetSuite, is a plus.
• Experience with ERP distribution applications, manufacturing, and/or warehouse environments is desired.
• Some technical or application functional NetSuite experience is a plus.

Responsibilities

• Manage Projects : Oversee resources, timelines, scope, and customer expectations to ensure successful project completion.
• Client Interaction : Establish yourself as the main point of contact for clients, managing communication and escalations.
• Strategic Planning : Generate and deliver project plans and cost estimates, manage change requests, and negotiate project scope changes as well as managed service agreements.
• Cross-Functional Collaboration : Work with internal teams to manage project deliverables and ensure seamless service.
• Post-Implementation Support : Participate in post-Go-Live activities for key accounts to ensure ongoing success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level