Customer Success Program Manager – ISSO Services

AnaVation•Washington, DC

About The Position

AnaVation is seeking a Customer Success Program Manager to support a cabinet-level client in Washington DC. The selected individual will oversee all aspects of delivering GRC services to interdepartmental and external Federal agencies in an -aaS model. Exceptional interpersonal and communication skills are required.

Requirements

Minimum one (1) managing cybersecurity service delivery in an -aaS model (e.g., SOCaaS, GRCaaS)
Minimum ten (10) years of hands-on GRC experience, e.g., as an ISSO/ISSE/ISSM, SCA.
At least two (2) active, high-level program management and/or cybersecurity certifications such as PMP, CISSP, CISM, CEH, CASP, CCSP, CCSK, or Security+.
Minimum two (2) years of hands-on experience with JCAM
Bachelors Degree in a related field, or four (4) additional years of related experience
Minimum Active Top Secret clearance with SCI eligibilit
Intimate familiarity with FISMA, NIST 800-53, RMF, FedRAMP, SA&A, IT security audits, vulnerability and POA&M remediation, executive orders and directives, BODs, and OMB cyber memoranda
Exceptional interpersonal skills to establish and maintain positive working relationships with all stakeholders
Expert-level command of the English language (oral and written), with experience interacting effectively at the CIO and CISO levels of large organizations
Expert-level organizational skills and ability to keep a multitude of tasks and projects on track at all times and with minimal supervision
Experience with cybersecurity tools such as vulnerability management, vulnerability scanning, endpoint management, data protection, SIEM, and GRC automation platforms
Candidates must be located in the DC-metro area and be willing to adapt to a hybrid or on site work location in Washington DC if required.

Nice To Haves

Masters degree or higher in cybersecurity, information assurance, or related
Additional advanced cybersecurity-related certifications
Cybersecurity consulting experience is a plus

Responsibilities

Independently manage the entire portfolio of GRC Shared Services being delivered on behalf of the client to interdepartmental and external Federal agencies, including administration, governance, growth and adoption, financial management, cost models, service delivery, continuous improvement, and the service portfolio itself.
Maintain and mature the existing portfolio of GRC service offerings; recommend, develop, and sell new GRC services including pipeline, marketing, capability briefings, and technical and price proposals for prospective new end customers.
Provide Shared Services subject matter expertise including recommending program strategy and guidelines, leading operational improvements, and ensuring exceptional customer relationship management.
Provide GRC subject matter expertise to interpret technical requirements, brief program and client leadership, and resolve technical issues with stakeholders.
Lead quality management of shared services work products and deliverables, establish processes and monitor to ensure end customer SLAs are met, and support share services program audits.
Perform capacity planning to ensure current and future resource needs are met.
Negotiate resource utilization within and between teams providing technical shared services support.
Establish processes and support on- and offboarding of new shared services customers to ensure exceptional customer experience and the highest levels of satisfaction.
Recommend and complete special projects to continuously mature the program and its underlying elements.