Customer Success Program Manager

Hewlett Packard Enterprise

1d•Remote

About The Position

Customer Success Program Manager This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Customer Success Program Manager is responsible for designing, executing and scaling customer success programs that drive adoption, expansion, and retention while providing measurable outcomes for HPE Networking customers, partners and internal stakeholders. The ideal candidate has a strong understanding of Customer Success in an IT Networking environment, excellent program management skills and a data-driven mindset.

Requirements

First Level University degree.
7+ years in project management roles or in like roles/businesses.
Previous experience within channel partners driving customer success, creatating strategy and executing upon strategy
Experience with systems such as CS Cloud and Totango, PMP Certification is highly preferred
Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management.
Speaks with authority to most layers of depth related to project management methods.
Makes use of and contributes to Services PM Profession community.
Accountability
Action Planning
Active Learning
Active Listening
Bias
Change Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Data Collection Management (Inactive)
Deadline Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity
Process Improvements
Project and Program Management (Inactive)
Project Management Tools
Quality Improvement Processes
Relationship Building + 4 more

Responsibilities

Customer Success Program Leadership Design and manage scalable customer success programs (e.g. onboarding, adoption, renewals, partner programs). Own program roadmaps, timelines, dependencies and success criteria and metrics.
Cross Functional Collaboration Partner closely with PLM, Sales, Support, Channels and Marketing to align on customer initiatives and stakeholder feedback Act as a customer success liaison for product/service launches and major platform or process updates
Customer Lifecycle & Adoption Develop and optimize onboarding and enablement framework for new solutions and services Drive service/product adoption and value realization through structured engagement programs
Process & Tooling Optimization Implement and refine customer success processes, playbooks, and automation Partner with Operations to optimize CS Platform and reporting dashboards Drive consistency and scalability as services and programs grow

Benefits

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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