Customer Success Operations Manager

Jobgether

2d • $110,000 - $130,000 • Remote

About The Position

This role is central to scaling customer success and operational excellence in a fast-growing, high-impact environment. The Customer Success Operations Manager will partner with leadership across Sales, Customer Success, Marketing, and Product to design, implement, and optimize processes that drive adoption, retention, and growth. You will oversee critical operational initiatives, manage key systems and tools, and deliver insights that inform strategy and decision-making. This position combines strategic thinking with hands-on execution, ensuring the team operates efficiently while maintaining a high level of customer satisfaction. Success in this role requires analytical rigor, process orientation, and strong collaboration skills. It offers an opportunity to directly influence customer outcomes and business performance while shaping scalable operational frameworks.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or related field
• 5+ years of experience in customer success operations, revenue operations, sales operations, or related roles, preferably in Fintech or SaaS
• Strong strategic thinking, with the ability to align operational initiatives with business outcomes
• Advanced analytical and data modeling skills; proficiency with BI/dashboarding tools (e.g., Tableau, Power BI)
• Extensive experience with Salesforce and other GTM platforms such as ZoomInfo, Salesloft, Gong, HubSpot, and Calendly
• Excellent communication, collaboration, and stakeholder management skills
• Strong attention to detail, capable of managing sensitive data with precision
• Demonstrated ability to drive change and process improvement in a fast-paced environment
• Comfortable balancing independent execution with cross-functional teamwork

Responsibilities

• Lead operational planning and execution, including bookings, quota allocation, capacity modeling, and compensation analysis
• Optimize customer-facing processes to improve satisfaction, retention, and expansion opportunities
• Manage, integrate, and optimize core Customer Success tools, including AI/automation platforms and third-party systems
• Drive forecasting processes, pipeline reviews, and monthly/quarterly business reviews, ensuring data accuracy and operational predictability
• Develop and maintain dashboards, KPI scorecards, and performance metrics to inform strategic decisions across leadership teams
• Deliver insights and presentations for executive-level meetings, quarterly business reviews, and board reporting
• Streamline best practices for policies, processes, and tool usage, driving alignment across Sales, Customer Success, and Marketing teams
• Support systems integration and selection, focusing on leveraging technology to enhance productivity and insights

Benefits

• Competitive salary: $110,000 - $130,000 per year
• Remote work flexibility
• Comprehensive medical, dental, and vision coverage
• Paid time off and company holidays
• Professional development and career growth opportunities
• Access to modern tools and technology to support productivity and insights
• Collaborative, fast-paced work environment that values innovation and operational excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level