Customer Success Operations Internship

Reveleer

5d • Remote

About The Position

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.
Role Overview/Key Responsibilities:
The Customer Success Operations Intern will support building scalable operational infrastructure across onboarding, lifecycle management, reporting, and knowledge management. Key areas of focus include:
• Enhancing Customer Success processes and documentation
• Supporting lifecycle management workflows
• Assisting with reporting and analytics efforts
• Helping build and organize internal knowledge repositories
• Contributing to operational standardization initiatives

Requirements

• Strong written communication
• High attention to detail
• Proficiency with Excel / Smartsheet / PowerPoint
• Analytical mindset
• Interest in SaaS or customer strategy

Nice To Haves

• Business Analytics
• Data Analytics
• Operations Management
• Management Information Systems (MIS)

Responsibilities

• Enhancing Customer Success processes and documentation
• Supporting lifecycle management workflows
• Assisting with reporting and analytics efforts
• Helping build and organize internal knowledge repositories
• Contributing to operational standardization initiatives
• Assist in creating and updating Standard Operating Procedures (SOPs)
• Centralize and standardize internal documentation, audit storage locations, and build customer “At a Glance” overview templates
• Assist with reporting, dashboard upkeep, and data organization

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed