Customer Success Operations Associate

Wispr AI•New York, NY

28d

About The Position

Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Voice is the most natural, powerful way to communicate - and we're building the interfaces to make that a reality. Today, Wispr Flow is the first voice dictation platform people use more than their keyboards - because it understands you perfectly on the first try. It's context-aware, personalized, and works anywhere you can type, on desktop or phone. Dictation is just our first act. We're building the interaction layer for your computer - a system that's capable, understands you, and earns your trust. It will start by writing for you, then move to taking actions, and ultimately anticipate your needs before you ask. We're a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact. This year, we've grown our revenue 50% month-over-month and with our latest $30M Series A, this is just the beginning. We're hiring a Customer Success Operations Associate to support the day-to-day operational backbone of our CX organization. In this role, you will help maintain and improve the processes, runbacks, playbooks, and internal systems that keep our Customer Success and Support teams efficient, aligned, and up to date. You'll ensure the team has the right information, workflows, and documentation to deliver a consistent, polished customer experience. This is an ideal role for someone early in their operations or customer success career who loves structure, problem solving, process design, and keeping teams running smoothly.

Requirements

Interest in customer success, operations, or workflow design.
Strong organizational skills and attention to detail.
Comfort documenting processes and creating structured, repeatable workflows.
Clear written and verbal communication skills.
A proactive mindset with the ability to spot inefficiencies and suggest improvements.
Ability to work cross-functionally and support multiple stakeholders.

Nice To Haves

Experience in Customer Success, Support, Operations, or an adjacent role.
Familiarity with tools like Notion, HubSpot, Zendesk, Intercom, or similar systems.
Experience working in SaaS environments or fast-moving teams.
Exposure to writing or maintaining playbooks, knowledge bases, or runbooks.

Responsibilities

Maintain and Improve Customer Success Processes
Support the creation, updating, and maintenance of core customer success workflows.
Document processes clearly and keep them up to date as product and team needs evolve.
Identify gaps or inefficiencies and propose improvements.
Own Runbacks, Documentation, and Playbooks
Manage and update runbacks after customer calls, projects, or support escalations.
Keep internal playbooks organized, consistent, and accurate.
Ensure TAMs and Support engineers have the latest information at their fingertips.
Support Team Efficiency and Operational Hygiene
Monitor the health of internal systems, tasks, and follow-ups.
Help organize data, notes, and customer insights to support TAMs.
Ensure handoffs across Support, Success, and CX are clear and consistent.
Partner Cross Functionally
Collaborate with the CX Lead to maintain operational excellence.
Work with TAMs and Support Engineers to understand day-to-day needs.
Coordinate with Product or Engineering when process updates are required.