Customer Success Operations Administrator

Zafran.io•New York, NY

About The Position

We’re looking for a Customer Success Operations Administrator/Associate to help build a strong foundation as we begin to scale and operationalize our Customer Success organization. This role sits at the intersection of systems, process, and execution. You will partner closely with all segments of the business, including Customer Success leadership, to ensure the team is enabled with the right workflows, reporting, and tools to drive consistent, industry-leading customer experiences. You’ll play a key role in shaping how Customer Success and the organization more broadly operate as we grow. You will turn strategy into scalable, repeatable execution. About Zafran Our Mission: To stop the exploitation of vulnerabilities, everywhere. What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and utilizes Agentic Capabilities and your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited. Who’s behind us: Zafran is backed by Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations. We’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!

Requirements

4–7+ years of experience in Customer Success Operations, Revenue Operations, or a related operations role
Extensive hands-on experience with Salesforce, including configuration, automation (flow), reporting, and dashboards
Significant hands-on experience administering Zendesk.
Experience implementing and managing Customer Success platforms (e.g., Gainsight, Totango, Catalyst, Planhat, etc.)
Highly process- and workflow-oriented with a track record of improving operational efficiency. You can serve as a thought-partner, helping to create structure and process where none existed.
Strong analytical and problem-solving skills with attention to detail
Ability to manage multiple initiatives and partner cross-functionally in a fast-paced environment. Prior high-growth startup experience is key!

Nice To Haves

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Responsibilities

Own and optimize Salesforce for Customer Success workflows, reporting, and data integrity
Partner with Customer Success leadership to operationalize initiatives across onboarding, adoption, health, and renewals
Design, document, and improve CS processes and workflows to drive efficiency and consistency
Build and maintain dashboards and reporting that provide visibility into customer health, risk, and performance.
Implement, support, and administer CS tools (e.g., Gainsight, Totango, Catalyst, or similar) and align them with Salesforce.
Act as the operational owner, ensuring that CS-related initiatives are delivered efficiently and effectively.

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