Customer Success and Research Administrator

Arkansas Talent Group • Little Rock, AR

5h

About The Position

Arkansas Talent Group is searching for a Customer Success and Research Administrator to join our clients team in Little Rock, AR. Our client operates a multi-site retail operation, t he Customer Success and Research Administrator will play a key role in supporting vendor success by managing inquiries, resolving billing or account discrepancies, and researching issues to deliver effective, timely solutions. This individual will serve as a liaison between management and vendor partners to ensure smooth operations and exceptional customer support experiences.

Requirements

• Previous experience in customer support, billing, administration, or account reconciliation preferred.
• Exceptional analytical and problem-solving skills with a detail-oriented approach.
• Strong communication and interpersonal abilities to build positive vendor relationships.
• Proficiency with Microsoft Office (Excel, Outlook, Word) and data management tools.
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• High level of professionalism, integrity, and commitment to excellent service.

Nice To Haves

• NetSuite experience is highly preferred.

Responsibilities

• Serve as the primary point of contact for vendors regarding account or billing questions.
• Research and resolve billing discrepancies, disputes, and reconciliation issues.
• Track and document vendor communications, resolutions, and follow-ups.
• Collect and analyze data related to vendor performance or operational trends.
• Collaborate with internal departments to improve vendor experiences and streamline administrative processes.
• Maintain organized records and provide periodic reports to management.
• Assist in developing and implementing procedures that enhance efficiency and vendor satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed