Customer Success & Office Coordinator

Quality Enclosures Inc•Central Islip, NY

10d•$20 - $22•Onsite

About The Position

Quality Enclosures is seeking a detail-oriented Customer Success & Office Coordinator to support the Customer Success team and front office operations. This position serves as a first point of contact for customers and visitors while assisting with order updates, customer communication, and administrative support. The role requires strong organization, communication skills, and the ability to work in a fast-paced manufacturing environment.

Requirements

High School Diploma or GED
2–5 years of customer service or administrative experience
Strong communication and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Proficiency with Microsoft 365

Nice To Haves

Experience in a manufacturing or production-support environment
Experience with CRM or ticketing systems

Responsibilities

Monitor open orders, backorders, and service requests
Follow up with customers regarding order updates, delivery status, and pickups
Coordinate with Production, Logistics, Sales, and other departments to resolve customer inquiries
Maintain accurate records of customer interactions and follow-ups
Support the sales team with account updates and order status information
Greet customers, vendors, and visitors at the front desk
Answer incoming calls and manage call overflow
Prepare walk-in paperwork and collect signatures or payments when required
Assist with office tasks such as preparing sample boxes, brochures, and monitoring office supplies