Customer Success Manager (d/f/m)
About The Position
Luminovo is in the middle of a global expansion, bringing our European success story to Canada, the United States, and Mexico. This is your chance to be one of the pioneers and join our team in North America! You are passionate about Customer Success and a B2B SaaS enthusiast? You want to be a strategic partner for your customers, not a transactional support agent? You want to create measurable impact across a trillion-dollar industry? You want to progress in your career and work with mid-size and enterprise customers? As Customer Success Manager at Luminovo, you're working with our customers along the entire customer lifecycle, from onboarding to renewal to upsell/expansion. 🤓 Our product Luminovo is the first all-in-one supply chain platform built specifically for the electronics industry. Whether it's an OEM designing or procuring electronics in-house or an EMS, with a procurement and sales team – our software helps them control their complete electronics supply chain. 🎯 Performance objectives To be successful in this role, you will: Success: Proactively manage your portfolio and ensure customers get the greatest possible value out of our product. Onboarding: Facilitating a seamless onboarding experience for new customers by conducting interactive user trainings or workshops. Insights: Collect and share data to build a deep understanding of users' needs and pain points. Product: Assist the product and engineering teams with occasional software testing and providing feedback from the customer’s perspective. Growth: Negotiate contract renewals and drive the expansion/upsell of customer contracts. Expertise: Deepening your knowledge of our product, the electronic industry, and customer success best practices. Embrace AI: Stay curious and leverage modern tools and new technologies to enhance your productivity, our internal practices, and overall efficiency. We are a supply chain platform deeply rooted in AI, and as Luminerds, we practice what we preach to the electronics industry! Industry knowledge is a major advantage for this role, but what counts is whether you're a fast learner, motivated to dive deep into complex software, and passionate about electronics!
Requirements
- Fluency in English 🇬🇧 and Spanish 🇲🇽 is a must for this role, because you'll be working with English-speaking customers from Canada and the US, and Spanish-speaking customers from Mexico.
Nice To Haves
- French 🇫🇷 fluency is a huge plus, so we can cater even better to francophone Canadian customers.
- Industry knowledge is a major advantage for this role, but what counts is whether you're a fast learner, motivated to dive deep into complex software, and passionate about electronics!
Responsibilities
- Proactively manage your portfolio and ensure customers get the greatest possible value out of our product.
- Facilitating a seamless onboarding experience for new customers by conducting interactive user trainings or workshops.
- Collect and share data to build a deep understanding of users' needs and pain points.
- Assist the product and engineering teams with occasional software testing and providing feedback from the customer’s perspective.
- Negotiate contract renewals and drive the expansion/upsell of customer contracts.
- Deepening your knowledge of our product, the electronic industry, and customer success best practices.
- Stay curious and leverage modern tools and new technologies to enhance your productivity, our internal practices, and overall efficiency.
Benefits
- We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will of course be covered by us.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
