Customer Success Manager

Explorium•New York, NY

18h

About The Position

Explorium is a leading provider of B2B data foundations for AI agents, offering go-to-market data and infrastructure designed to power context-aware AI products and strategies. Our platform harmonizes diverse data sources to deliver high-quality, structured, and trustworthy insights, enabling businesses to build intelligent systems that drive real growth. As a Customer Success Manager at Explorium, you will be the trusted partner and advisor for our customers and a key driver of revenue growth within your book of business. You'll guide customers throughout their journey from onboarding to adoption, expansion, and retention, ensuring they achieve measurable value and maximum ROI with Explorium's platform while identifying and executing on opportunities to grow the partnership. This is a strategic, revenue-facing role that combines relationship management, technical understanding, commercial instinct, and a passion for helping customers succeed in leveraging data for impact.

Requirements

2+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS, data/AI/analytics startups.
Strong technical attitude with the ability to understand data workflows, integrations, APIs, AI and ML concepts.
Exceptional relationship-building and communication skills with stakeholders at all levels.
Proven track record of driving product adoption and customer growth.
Proactive, solution-oriented mindset and ability to thrive in a fast-paced, evolving environment.
Excellent organizational skills, with the ability to manage multiple accounts simultaneously.

Nice To Haves

experience working with data science teams or API-first products.

Responsibilities

Customer Onboarding & Enablement: Lead the onboarding process for new customers, ensuring smooth deployment, integration, and configuration of the Explorium platform, and establishing a foundation for long-term growth from day one.
Adoption & Expansion: Drive product adoption and usage by identifying opportunities to showcase value, providing best practices, and conducting training sessions. Proactively map customer workflows to untapped Explorium capabilities, turning adoption gaps into upsell opportunities.
Revenue Growth & Upsell Execution: Own the commercial relationship within your accounts. Identify, develop, and close upsell and cross-sell opportunities, whether expanding data coverage, increasing API usage, adding new use cases, or upgrading tiers. Partner with Sales to build and execute account growth plans with clear targets.
Account Management: Build strong, long-term relationships with key stakeholders and decision-makers at all levels, acting as their strategic partner and trusted advisor. Understand their business goals deeply enough to connect Explorium's roadmap to their evolving needs.
Value Realization: Develop and execute success plans that align to customer goals, track measurable outcomes and ROI, and build the business case for expansion. Quantify value delivered and use it to anchor renewal and upsell conversations.
Renewal & Retention: Drive on-time renewals by staying ahead of risk, maintaining executive alignment, and consistently demonstrating platform impact. Treat every renewal as an opportunity to grow, not just retain.
Issue Resolution: Proactively identify risks to customer satisfaction and work cross-functionally to resolve challenges quickly and effectively, protecting both the relationship and revenue.
Customer Insights: Deliver feedback and insights to Product, Engineering, and Leadership to improve the customer experience, influence roadmap priorities, and surface new commercial opportunities.