Customer Success Manager

Revver • Lehi, UT

1d

About The Position

Revver helps businesses of any size increase profitability and productivity by automating document-dependent work with our award-winning software platform. We drive measurable outcomes — faster cycle times, stronger security & compliance, and reclaimed capacity so teams can focus on high-value, human work. Revver is an AI optimized growth company: we pair a proven product and go-to-market motion with a fast-moving AI roadmap that’s unlocking new automation, insight, and scale for customers. Who You Are An emotionally intelligent professional who enjoys building strong relationships across the organization and can navigate complex situations with tact and empathy. Highly responsible, self-directed, and skilled at managing multiple high-priority tasks with competing deadlines. A proactive problem-solver who continually seeks ways to improve processes, elevate employee experience, and increase efficiency. Someone who is comfortable working both strategically and hands-on in a fast-moving environment.

Requirements

• 3–5 years in customer success, account management, or a related role (SaaS environment strongly preferred).
• Proven track record of driving adoption, renewals, and measurable customer outcomes.
• Excellent written and verbal communication; able to present to both technical and business stakeholders.
• Strong project management: able to coordinate multi-stakeholder implementations and deliver on time.
• Data-informed: comfortable with dashboards, KPIs, and using data to make decisions.
• Customer-first mindset with a bias for action and continuous improvement.
• Bachelor’s degree in business or a related field preferred but not required — we value demonstrated impact and outcomes over credentials.
• Systems & integrations: Familiarity with APIs, webhooks, SSO, and common SaaS integration patterns.
• CRM & tooling: Hands-on experience with Salesforce (preferred) or other CRMs, Intercom/Support tooling, and customer success platforms.
• AI product knowledge: Practical understanding of AI/LLM capabilities and limitations (prompt hygiene), safe deployment considerations, and how AI features translate to customer value.
• Security & compliance literacy: Able to discuss data privacy, access controls, and governance requirements with customers.

Nice To Haves

• Experience with document automation or workflow platforms.
• Prior success selling or expanding into enterprise accounts.
• Experience running training or enablement webinars.
• Based in Utah / willing to work with the Team in the Lehi office (preferred, not required).

Responsibilities

• Onboard & implement. Kick off onboarding and actively participate in go-live plans so that customers adopt Revver quickly and successfully. Coordinate technical resources, stakeholders, and timelines.
• Drive adoption & value. Establish success plans and KPIs, run regular business reviews, and surface opportunities to increase product usage and ROI.
• Be the customer’s advocate. Represent customer needs internally — prioritizing product enhancements, integrations, and AI improvements that increase value and reduce friction.
• Manage escalations & support. Triage issues, coordinate engineering/product support, and ensure timely, high-quality resolutions.
• Enable customers on AI features. Help customers understand and adopt AI capabilities (safely and effectively), set expectations, and track outcomes.
• Grow accounts. Identify and qualify expansion and upsell opportunities by demonstrating tangible value and use cases.
• Maintain operational excellence. Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk.
• Scale success. Build playbooks, reusable adoption/expansion templates, training programs, and automation to make CS motion repeatable.

Benefits

• 10 paid holidays.
• Flexible PTO policy.
• Parental leave.
• Competitive salary (dependent on experience) + potential for bonus/commission on renewals/expansion.
• Medical, dental, vision, 401(k) with match, life insurance, and more.
• Opportunities to make a real impact and grow your career.
• Top-notch work-life balance and company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level