Customer Success Manager

Amplify

4d•Remote

About The Position

We’re hiring a Customer Success Manager who thinks beyond setup and support and obsesses over customer growth. This role is about helping Shopify merchants unlock measurable revenue gains with Amplify while identifying expansion opportunities that benefit both the customer and the business. You will own the post sale relationship, guide customers from onboarding to value realization, and proactively uncover ways Amplify can drive more revenue through smarter usage, feature adoption, and upsells. Why This Role Matters Your success is measured by customer outcomes. When merchants grow, expand their usage, and see real revenue impact, Amplify wins too. This is not a passive support role. It’s a chance to directly influence customer revenue and company growth at the same time. If you like being close to customers, spotting opportunities others miss, and turning product value into real dollars, this role has your name on it.

Requirements

2+ years of experience in Customer Success, Account Management, or a similar customer facing SaaS role
A growth oriented mindset. You naturally look for ways customers can do more, earn more, and scale faster
Strong communication skills in English, both verbal and written. You can explain complex ideas simply and confidently
Ability to manage multiple customers, priorities, and growth initiatives without dropping the ball
Comfort working flexible hours to support a global customer base

Nice To Haves

Familiarity with e commerce platforms, especially Shopify, is a strong plus
Experience using CRM tools to track customer health, opportunities, and outcomes is a plus
Experience in a start-up environment and culture is a plus

Responsibilities

Lead Shopify merchants through onboarding via video calls with a clear focus on revenue impact and time to value
Translate customer goals into concrete use cases that drive higher AOV, conversion, and repeat purchases
Actively monitor customer performance and usage to identify growth opportunities, upsells, and expansion paths
Proactively surface risks to retention and revenue and address them before they become problems
Serve as a trusted advisor by recommending features, optimizations, and best practices aligned to each merchant’s growth goals
Partner closely with Sales to support expansion conversations and with Product to relay high impact feedback and feature requests
Clearly articulate customer wins, blockers, and next growth opportunities internally