Customer Success Manager (Remote from US)

Jobgether

2d • Remote

About The Position

The Customer Success Manager will own the post-sale relationship for a portfolio of retail clients, ensuring measurable value from digital and e-commerce solutions. You will serve as a trusted advisor, driving onboarding, adoption, performance, retention, and expansion across multiple product offerings. This role blends relationship management with operational execution and data-driven insights, providing clients with actionable recommendations and strategic guidance. Working cross-functionally with implementation, product, sales, support, and media teams, you will proactively identify risks and opportunities, optimize workflows, and champion the voice of the customer internally. By fostering long-term partnerships, you will directly contribute to client growth, satisfaction, and success in a fast-paced, evolving retail technology environment.

Requirements

• 3–6+ years of experience in customer success, account management, or client services.
• Experience supporting B2B SaaS clients, preferably in retail tech, ad tech, or MarTech.
• Proven track record of driving client retention, satisfaction, and measurable outcomes.
• Strong ability to manage multiple accounts and priorities simultaneously.
• Data-driven mindset with comfort analyzing performance metrics and trends.
• Excellent written, verbal, and executive-level communication skills.
• Must be authorized to work in the U.S. without visa sponsorship.

Nice To Haves

• Experience with retailers, grocery, or retail media networks.
• Familiarity with mobile apps, digital advertising, or media performance metrics.
• Experience with CRM and CS tools such as Salesforce, Jira/Confluence, Gong, Amplitude.

Responsibilities

• Own the end-to-end post-implementation relationship for assigned retail accounts.
• Act as the primary point of contact and strategic advisor for customer stakeholders.
• Develop account success plans aligned to client goals, KPIs, and revenue targets.
• Drive product adoption and ensure clients realize measurable value from platform solutions.
• Lead regular business reviews focused on performance, insights, and roadmap alignment.
• Translate client data and feedback into actionable recommendations for internal teams.
• Partner with sales to identify upsell, expansion, and revenue growth opportunities.
• Coordinate with implementation, support, and product teams to resolve issues and escalate feedback.
• Maintain accurate account data, health scores, forecasts, and performance metrics in CRM/CS tools.
• Contribute to scalable processes, playbooks, and continuous improvement initiatives.

Benefits

• Fully remote work environment with a dynamic, collaborative team.
• Opportunity to work with cutting-edge digital and e-commerce solutions for retail.
• Competitive compensation and performance-based incentives.
• Professional growth opportunities through cross-functional collaboration.
• Exposure to fast-growing startup environment and innovative technology.
• Mission-driven culture focused on enabling retailers to thrive in a digital-first world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees