Customer Success Manager

siro ai•New York, NY

61d•$95,000 - $165,000•Onsite

About The Position

We're transforming the trillion-dollar world of in-person sales by capturing and analyzing a never-before-digitized dataset: face-to-face conversations. While the tech world obsesses over digital interactions, most of our economy still runs on millions of in-person sales and service conversations happening daily across the U.S. Unlike Zoom calls, these conversations weren't historically recorded - leaving petabytes of rich data untapped. Until now. Companies in hundreds of industries rely on frontline salesforces working in-person, yet they've operated with zero visibility into these critical customer interactions. Meanwhile, sales productivity follows a stark Pareto distribution - the vast majority of commissions accumulate to a small percentage of top performers, leaving millions of salespeople struggling to achieve financial freedom. With Siro, we're democratizing sales excellence. Our customers see their reps closing up to 40% more deals, all while gaining unprecedented insights from field conversations. We've built an intelligence platform that captures, processes, and derives actionable insights from in-person sales and service conversations. Our customers span diverse industries - home improvement, home services (HVAC, plumbing), retail, B2B distribution, insurance, hospitality, and more. With over $75M in backing from world-class investors, we're on a mission to make field sales the most accessible path to financial freedom. Our product is already making waves - 4.8 stars on the App Store (700+ ratings), 5.0 stars on G2 (25 reviews), and partnerships with industry leaders like ServiceTitan (NASDAQ: TTAN). As Customer Success Manager, you'll own onboarding, training, and ongoing success in Siro deployments with field sales teams. We will count on you to drive engagement and impact by building strong relationships, sales and industry expertise, and product knowledge. This is a full-time role in New York City.

Requirements

2-5+ years of B2B Customer Success experience
Excellent communication skills with internal and external audiences ranging from individual sellers to executives
Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer
You are ambitious, proactive, love working with customers, and have a high willingness to be an owner

Nice To Haves

Experience at a fast-growing startup
Experience with sales productivity tools, where sales management is the primary buyer and success requires driving change in a sales organization
Scaled CS experience - you have run implementation and CS lifecycle processes in 1:many settings, in addition to more traditional 1:1 processes
Experience working with users in field sales verticals

Responsibilities

Ensure Siro's customers achieve success through: Technical onboarding setup (integrations, bookmarks, and analytics)
User onboarding (get reps to record)
Manager onboarding (get coaches to coach)
Communicating impact back to business stakeholders
Build, maintain, and improve Siro's playbooks on the above
Communicate regularly with Siro's internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product
Build strong connections in our market. Siro has performed exceptionally here so far. You will be expected to help us win the market one relationship at a time.

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