Customer Success Manager

Foundation AI • Houston, TX

17h • Remote

About The Position

Foundation AI is seeking a Customer Success Manager. You will be a key member of our team and will build strong relationships with existing customers, have an in-depth understanding of our customers’ goals, and monitor their experience with and adoption of the Foundation AI platform to prove out ROI. To be a good fit for the position, we have to make sure we align on a few key things outlined below. The ideal candidate for this role is eager to work for a high-growth SaaS company that is poised for continued growth. Does this sound like you? If so, apply now.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 5+ years of experience in customer success or account management in the technology industry, in the legal sector.
• 2+ years experience in legal and/or legal software.
• Strong understanding of SaaS business models and software development lifecycles.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively.
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
• Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline.

Nice To Haves

• Experience working with AI-powered technologies.
• Exposure to working on an onshore-offshore set up.
• Experience in managing larger projects with multiple stakeholders.
• Experience in the Personal Injury or LegalTech industry.

Responsibilities

• Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
• Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty.
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
• Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services.
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
• Provide regular updates and reports to internal stakeholders on client health and usage.
• Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level