Customer Success Manager

Goodshuffle Pro • Washington, DC

11h • Hybrid

About The Position

As a Customer Success Manager (CSM) at Goodshuffle, you’ll serve as a trusted partner to a portfolio of customers—ensuring they’re set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You’ll be an advocate for your customers while helping drive retention, adoption, and growth.
This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
• Excellent written and verbal communication skills
• Strong organizational skills with attention to detail and follow-through
• A genuine desire to help others succeed and a proactive approach to problem-solving
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Comfort with technology and a desire to learn new tools and features
• Team-oriented, feedback-friendly, and eager to grow

Nice To Haves

• Experience working with small business customers or in the events industry
• Familiarity with tools like Intercom, HubSpot, FullStory and Confluence
• Exposure to onboarding or training customers

Responsibilities

• Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
• Lead training and education sessions to ensure a smooth and successful journey for customers
• Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
• Educate customers on new features, best practices, and time-saving workflows
• Serve as the primary point of contact for questions, feedback, and troubleshooting
• Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
• Contribute to team processes and knowledge-sharing as we scale

Benefits

• Competitive salary and benefits
• Hybrid work environment
• Strong feedback culture with mentorship and growth opportunities
• A passionate, tight-knit team focused on innovation and impact
• A chance to make a real difference for small business owners in the events world

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed