Customer Success Manager

9fin•New York, NY

24d•$90,000 - $105,000•Hybrid

About The Position

The world's largest asset class, debt, operates with the worst data. Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news. However, in debt capital markets, the picture is completely different. It still behaves like it’s in the 1980s; trillions of dollars of trades are placed over the phone, news is slow, and corporate credit information is imperfect and scattered. Our mission is to change this. 9fin's proprietary technology delivers fast and comprehensive financial, credit, legal & ESG analysis. Our clients are able to make faster, more informed decisions, win more business and most importantly, save time. Our fast growing list of clients include 9 of the top 10 Investment Banks, leading Asset Managers, Hedge Funds and Law Firms. The opportunity The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients’ workflows. Customer Success will be a newly created function and extension of our AM team. They will collaborate closely with the account managers and innovate on new ways to partner with the 9fin client base. The role focuses on ensuring that our clients fully understand our product offering and seek to improve usage of our platform using data to drive innovative communication. There is also a high degree of collaboration between other teams to execute the usage growth strategy; enhance our high quality, high functioning, great looking, easy to use products; and to produce a top-tier customer experience. This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero. This is an opportunity to join a highly motivated and driven team within an exponentially growing business, servicing the largest financial market in the world, giving you the opportunity to accelerate your sales career.

Requirements

Minimum 2 years of relevant account management or Customer Success experience (Capital Markets, B2B Sales or Business Development)
A strong knowledge of financial markets, and a demonstrated ability to build strong relationships within buyside, sellside & advisory community
A track record of managing & growing a book of enterprise clients (min $1m+ book of business)
Ability to plan and prioritize important tasks and work with accuracy and attention to detail
Effective written and verbal communication skills conveying messages accurately and concisely
Team player, but also able to work effectively alone (help is always at hand if you need though!)

Nice To Haves

Existing relationships / network within the Leveraged Finance community would be beneficial

Responsibilities

Become a 9fin expert with a strong understanding of our products and services
Partner with the account managers on specific client projects to drive and ensure growth within the accounts
Become the voice of the client when delivering on internal projects by ensuring our clients’ needs are consistently met
Develop bespoke KPIs and strategies for accounts and introduce performance data driven insights to our clients
Leverage existing customer relationships and expand the network of relevant contacts within each account to ensure 9fin continues to be the partner of choice for their needs
Attend relevant industry conferences and events
Maintain up to date records of client interactions via our CRM

Benefits

Competitive Salary: $90,000-$105,000
Equity
401(k) (9fin pay 3%, employee contributions are uncapped)
Private Health Insurance, with Dental and Vision
Paid sick leave
Disability Insurance (New York)
Commuter Benefit
25 vacation days per year
Local public holidays
Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work
Work abroad for up to 3 months a year
1 month paid sabbatical after 5 years of service
Enhanced parental leave & flexible working arrangements available
Professional learning and development budget
Bi-annual team socials
Summer and Winter company social events