Customer Success Manager - Service Autopilot

Xplor•Atlanta, GA

19h•$65,000 - $70,000•Hybrid

About The Position

We’re looking for a Customer Success Manager to join our Service Autopilot team at Xplor. Our platform helps lawn care and cleaning businesses operate efficiently and scale— from managing customers and invoicing to dispatching and marketing. In this role, you’ll be the main point of contact for clients, helping them get the most value out of our software, building strong relationships, and supporting their business growth. Our software helps thousands of Lawn Care and Cleaning entrepreneurs run their businesses – with less stress, and better control over their growth.

Requirements

3+ years of experience in Customer Success, Account Management, or similar roles
Experience working with small- to mid-sized businesses, along with Enterprise level experience.
Strong communication and problem-solving skills.
Comfortable managing multiple priorities in a fast-paced environment
Proficiency with Microsoft Office

Nice To Haves

Salesforce, Gainsight, or Salesloft experience is a plus
A background in generating revenue is preferred

Responsibilities

Drive adoption, retention, and overall customer satisfaction
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
Troubleshoot product issues for a quick solution.
Educate customers about SLAs on response times to new or known issues
Advocate customer needs/issues cross-departmentally
Work to identify and/or develop upsell opportunities
Operate as a liaison between management to share key customer feedback to improve overall customer experience
Host quarterly business reviews to ensure adoption and retention.

Benefits

Paid parental leave benefit programs
#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
Learning resources available to continue to develop your skills and career development, plus regular career and growth conversations with your leader, as part of Xplor GPS
Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
Access to free mental health support
Flexible working arrangements

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